The Accidental Mediator™

Many leaders find themselves thrust into the midst of workplace disputes, armed with good intentions but lacking the formal training to navigate these treacherous waters effectively. It's a scenario that can leave even the most seasoned professionals feeling out of their depth.

Leadership often thrusts us into unexpected roles, and none more challenging than that of the impromptu mediator

This module is designed to bridge this critical skills gap. Don’t let the lack of formal mediation training hold you back from being an effective leader. This module equips you with practical, proven techniques to transform workplace disputes from potential disasters into opportunities for growth and understanding. Whether you’re dealing with a minor disagreement or a full-blown crisis, you’ll learn to approach each situation with confidence and skill. 

Key takeaways

After this module, you will be able to:

  • Master essential mediation skills to manage conflicts effectively 
  • Learn techniques for facilitating constructive dialogue between conflicting parties 
  • Develop the ability to identify and address the root causes of disputes 
  • Enhance your communication skills to mediate with empathy and impartiality 
  • Improve your leadership effectiveness by fostering a harmonious work environment 
  • Learn strategies to reduce workplace tension and improve team morale 
  • Increase team cohesion and productivity through effective conflict resolution 

Module agenda

Module 1 – The Hidden Nature of Conflict  

  • Neuroscience of Conflict
  • Conflict Resolution Styles
  • Conflict Iceberg
  • Life of a Conflict

Module 2 – The Power of Communication  

  • NLP Model of Communication
  • Body Language & Rapport
  • Non-Violent Communication
  • Effective Questions  

Module 3 – Emotional Intelligence & Empathy  

  • Active Listening
  • Daniel Goleman EQ
  • Empathy Bingo
  • Listening and Empathy Ex  

Module 4 – Intelligent Leadership  

  • Managing Conflict
  • Adaptive Leadership Theory
  • Case Study Ex  

Module 5 – The Resolution Framework  

  • Benefits of Resolution
  • The Framework
  • Resolution Triage
  • Resolution Champions   

Module 6 – Mediation in the Workplace  

Practical Experience + Application of Learning 

Book your place

Please contact us to book your place, if you have a question, need guidance, or are looking to create a leadership programme tailored to your organisation. We’ll also share a FREE copy of our Transformational Leadership toolkit.

Alternatively, you can email us or call our Leadership Helpline on 0800 059 0595.

We’d love to hear from you!

This is one of 14 modules in our Modular Leadership Development Programme where you can pick and choose the subjects you most need to develop in your professional journey.