Routes to Resolution™

Traditional disciplinary and grievance procedures often escalate tensions rather than resolve them. What if there was a more effective way to handle workplace conflicts that promotes understanding, restoration, and positive organisational change?

Say goodbye to painful grievance procedures

This innovative course equips HR professionals, managers, and union representatives with the skills and strategies to build and operate a fully functioning Resolution Unit within their organisation. Through expert-led training, participants learn to navigate various resolution pathways—from early resolution meetings and coaching to restorative conversations, mediation, and investigations. This transformative approach doesn’t just resolve conflicts; it builds stronger relationships and creates a more positive workplace culture.

Key takeaways

After this programme, you will be able to:

  • Master the Resolution Framework and confidently navigate its various routes to resolution
  • Build genuine rapport and trust with conflicting parties through advanced communication techniques
  • Deploy the TCM Resolution Index to strategically select the most appropriate resolution pathway
  • Identify and address underlying needs in conflicts, including psychological, procedural, and substantive factors
  • Handle high-emotion situations with confidence and professionalism
  • Develop practical skills in impartiality and neutrality whilst managing unconscious bias
  • Successfully overcome resistance to mediation and secure commitment from all parties

Module agenda

Module 1 – Understanding Conflict

  • Constructive and Destructive conflict 
  • Our Conflict Management styles
  • The lifecycle of conflict and the conflict escalator
  • Group exercises

Module 2 – Introduction of Steps to Resolution Framework

  • Key principles of the framework
  • How does the framework work and what are our roles
  • Group exercises – case study work
  • DISC model for resolution-based conversations

Module 3 – Routes to Resolution

  • Breakdown of ‘Routes to Resolution’ 
  • The Facilitator role 
  • FAIR Facilitation 
  • Group exercises: Managing the exchange and benefits of informal resolution

Module 4 – Key Skills

  • Group exercise – case study work
  • ‘Needs’ based conversations 
  • Problem solving 

Book your place

Please contact us if you have a question, need guidance, or are looking to create a leadership programme tailored to your organisation. We’ll also share a FREE copy of our Transformational Leadership toolkit.

Alternatively, you can email us or call our Leadership Helpline on 0800 059 0595.

We’d love to hear from you!

This is one of 14 modules in our Modular Leadership Development Programme where you can pick and choose the subjects you most need to develop in your professional journey.