Are you avoiding crucial conversations, watching team morale and performance suffer as a result?
One of our most popular modules, this innovative programme equips you with the tools to navigate difficult discussions, deliver tough news, and address performance issues head-on. Through a blend of expert-led sessions and practical exercises, you’ll develop the communication prowess to foster a positive, supportive team environment where problems are addressed early and change is managed effectively.
Key takeaways
After this module, you will be able to:
- Master the art of constructive, high-quality conversations
- Learn to promote wellbeing and cooperation within your team
- Develop skills to identify and address issues before they escalate
- Gain confidence in handling strong emotions with care and compassion
- Acquire techniques for managing disputes and grievances effectively
- Enhance your ability to facilitate change management
Module agenda
Module 1 – setting the scene
Module 2 – conflict and human need
Module 3 – the anatomy and psychology of conflict
Module 4 – Tools, tips and useful language
- Empathy
- Summarising
- Traffic lights – what’s happening in the room?
- Model 1 – funnelling technique
- Model 2 – DISC
- Model 3 – Nonviolent communication
Module 5 Reflective Practice
Get in touch
Please contact us you if you have a question, if you need guidance about one of our programmes, or you or are looking for a leadership programme tailored to your organisation. We’ll also share a FREE copy of our Transformational Leadership toolkit.
Alternatively, you can email us or call our Leadership Helpline on 0800 059 0595.
We’d love to hear from you!
This is one of 14 modules in our Modular Leadership Development Programme where you can pick and choose the subjects you most need to develop in your professional journey.
