Address crucial & difficult conversations promptly and effectively
This programme equips you with the tools to navigate difficult discussions, deliver tough news, and address performance issues head-on, through a blend of expert-led sessions and practical exercises.
Key takeaways
You will be able to:
- Master the art of constructive, high-quality conversations
- Learn to promote wellbeing and cooperation within your team
- Identify and address issues before they escalate
- Handle strong emotions with care and compassion
- Manage disputes and grievances effectively
- Enhance your ability to facilitate change management
Module agenda
Module 1 – setting the scene
Module 2 – conflict and human need
Module 3 – the anatomy and psychology of conflict
Module 4 – Tools, tips and useful language
- Empathy
- Summarising
- Traffic lights – what’s happening in the room?
- Model 1 – funnelling technique
- Model 2 – DISC
- Model 3 – Nonviolent communication
Module 5 Reflective Practice
Get in touch
Please contact us you if you have a question about the course.
Alternatively, you can email us or call our Leadership Helpline on 0800 059 0595.
