How to Disagree Well: a managing conflict masterclass

In a world where polarisation seems to be reaching new heights, the ability to navigate disagreements effectively isn't just a nice-to-have skill—it's become a crucial leadership competency. Yet, many leaders find themselves ill-equipped to handle conflicts constructively, often exacerbating tensions rather than resolving them.

What if disagreements could be doorways to deeper understanding, innovation, and growth?

This module is designed to revolutionise your approach to disagreement. We’ll show you how to turn moments of tension into catalysts for positive change, stronger relationships, and a truly transformational organisational culture. By mastering the art of disagreeing well, you’ll not only change your own responses to conflict but also reshape your entire organisational ecosystem.

Key takeaways

After this module, you will be able to:

  • Understand the hidden costs of unresolved disagreements and toxic cultures 
  • Learn to transform dysfunctional conflict into productive dialogue 
  • Master 6 practical steps to disagree well and drive performance 
  • Explore cutting-edge theories and models for effective conflict resolution 
  • Discover the key elements of a Transformational Culture and how to foster them 
  • Develop skills to use disagreement as a tool for cultural transformation 
  • Learn to rewire your responses to conflict, approaching it with curiosity and compassion 

Module agenda

Module 1 – What is conflict? 

  • Measuring the costs and consequences of conflict.
  • Positive and destructive conflict
  • Conflict management styles

Module 2 – Conflict dynamics – AIR, behaviors, mindset etc. 

  • The psychology and neuroscience of conflict
  • The conflict lifecycle
  • The conflict volcano

Module 3 – How organizations manage conflict 

  • Redefining resolution – the role of the Resolution Framework for managing conflict.
  • How to disagree well – 5 key tips/tools for leaders
  • Intro to Resolution Spectrum: coaching, RJ, mediation, facilitation, investigations etc

Module 4 – Reflections and exercise

Book your place

Please contact us to book your place, if you have a question, need guidance, or are looking to create a leadership programme tailored to your organisation. We’ll also share a FREE copy of our Transformational Leadership toolkit.

Alternatively, you can email us or call our Leadership Helpline on 0800 059 0595.

We’d love to hear from you!

This is one of 14 modules in our Modular Leadership Development Programme where you can pick and choose the subjects you most need to develop in your professional journey.